Myphoner - Notice history

All systems operational

Web Application - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

Myphoner Voice - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

Marketing and Documentation Pages - Operational

Support Widget/Chat - Operational

Support Backend - Operational

Notice history

Dec 2016

New release caused trouble
  • Resolved
    Resolved

    We just had some downtime for users utilising queue functionality, due to a change in the queueing algorithm that was dependant on a database migration, which ran too slow during the deploy. The system was unstable for 5-10 minutes. We apologise for the inconvenience.

Long response times
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are monitoring as we are turning on duplicate detection and other background services, returning to normal operations across the board.

  • Update
    Update

    We are monitoring as response times are slowly returning to normal. We have turned off continuous duplicate detection while restoring services.

  • Update
    Update

    Our main database is under heavy load and we are forced to block off some requests while getting response times back to normal. This process will take 5-10 minutes before we can expect to get back to normal.

  • Identified
    Identified

    Our services are under heavy load due to a maintenance job that take up a lot of resources. We are scaling to resolve.

  • Investigating
    Investigating

    We are investigating longer response times than usual.

Some emails are not sending
  • Resolved
    Resolved

    Email sending is now back to normal.

  • Monitoring
    Monitoring

    This issue has been reported resolved by our provider. We are monitoring email logs to validate.

  • Identified
    Identified

    One of the IP addresses with our email services provider has been blacklisted, and some email servers therefore refuse to accept emails from us at the moment. We are working with our provider to resolve.

Nov 2016

No notices reported this month

Oct 2016

Excessive memory consumption causing long response times
  • Resolved
    Resolved

    The fix has been confirmed to resolve the issue.

  • Monitoring
    Monitoring

    Fix is deployed and we are monitoring the effects.

  • Identified
    Identified

    We've identified the issue and a fix is being rolled out as we speak.

  • Investigating
    Investigating

    We are investigating a series of automatic process reboots due to excessive memory consumption. Some users may have experienced long response times or even timeouts.

Oct 2016 to Dec 2016

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