Myphoner - long response times – Incident details

long response times

Resolved
Degraded performance
Started about 6 years agoLasted about 3 hours

Affected

Web Application

Degraded performance from 3:02 PM to 6:20 PM

Updates
  • Resolved
    Resolved

    The app has been functioning normally for a longer stretch of time now. We are closing this incident but continue to monitor and work with solutions to prevent similar incidents in the future.

  • Update
    Update

    The load has decreased and app status is returning to normal, but we are still looking at root causes and looking at implementing counter measures.

  • Update
    Update

    We are rolling out some throttling measures on the API and continuing investigating other possible sources of heavy load.

  • Identified
    Identified

    Our API is overloaded with requests to a specific endpoint. We are looking into the best way of fixing it.

  • Update
    Update

    Request queues are growing to deny some requests. Still investigating...

  • Investigating
    Investigating

    We are investigating long response times making the app slow...